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2013 Annual Report: Performance Highlights

By the Numbers

181 paralegal practice audits performed

Complaints and Investigations

Our Complaints Services department received 6,442 new complaints and re-opened 126, for a total of 6,568 complaints.

Of those, 5,040 complaints were referred to our Professional Regulation Division, including 4,480 complaints about lawyer and paralegal conduct, capacity and competence, and 560 concerning non-licensees and/or licensing applicants.

2,595 cases were closed on the basis of jurisdiction, early resolution or lack of sufficient information to commence an investigation. 2,246 cases were investigated and closed with a staff caution, advice to the licensee on best practices, or the conclusion that the allegation was not established.

104 case closures resulted in appropriate diversion, including a practice or spot audit recommendation, an Invitation to Attend, or a Letter of Advice.

117 matters (involving 248 complaints) were closed after a Law Society Tribunal hearing on conduct or capacity.

For more information on Complaints, read the full report of the Professional Regulation Division.

New complaints received in PRD by year

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Transferred by Intake

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Cases completed in Complaints Resolution

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Cases completed in Investigations

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Breakdown of lawyers in practice with firm size identified who received complaints in Professional Regulation in 2013

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Breakdown of lawyers in practice with firm size identified

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Breakdown of licensed paralegals in practice by firm size identified who received complaints in Professional Regulation in 2013

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Breakdown of paralegals in practice with firm size identified

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Breakdown of lawyers in practice who received complaints in Professional Regulation in 2013, by years in practice

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Breakdown of lawyers by years in practice

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Breakdown of licensed paralegals in practice who received complaints in Professional Regulation in 2013

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Breakdown of paralegals in practice by years in practice

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Issues Raised in Complaints

*Percentages total more than 100 because some matters raise more than one discipline issue.

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Types of complaints received in Professional Regulation, by firm size — Lawyers

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Types of complaints received in Professional Regulation, by firm size — Paralegals

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Area of Law in Which Complaints Occurred

*"Other" may include allegations of conduct unbecoming or misconduct that is not related to a specific area of law. Percentages total more than 100 because some complaints involve more than one area of law.

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