The Complaints Resolution Commissioner (CRC) reviews cases that are closed by staff upon completion of an investigation where the complainant is dissatisfied with the manner in which the case was handled. The CRC conducts a review of the investigation and the decision to close the case, in order to determine whether the decision of the Law Society was reasonable. Typically this review involves a personal meeting with the complainant. The CRC may refer a matter back to the Director of Professional Regulation with recommended further action.
For more information on Complaints Reviews, read the full report of the Professional Regulation Division.